FAQ

  • Do the VHA cars have meters in them to calculate the fare?No – Our rates are a quoted fixed base price. For instance, in slow moving traffic our price stays the same!
  • Are VHA prices the same as Yellow Metered Taxis? No – Our prices are estimated to be close to taxi rates. On short journeys we are often more expensive, but on longer journeys we are often a little cheaper!
  • Are there extra charges for your VHA cars?Yes – We have extra surcharges for transfers to country areas and for very early or late pick up times. Please refer to travel price list and quote/bookings pages.
  • Do VHA provide baby seats and is there a charge for the baby seats?Yes. We provide the complete range of seats from capsules up to boosters for older children. There is a surcharge of $15.00 per car seat.
  • Do I have to pre-book a VHA car?Yes, all bookings must be pre booked – preferably the day prior to travel during office hours of 4.30am to 10.00pm 7 days.
  • My travel needs sometimes change at the last minute, can I book or change a booking on the same day?Yes you can change an existing booking at any time. A new booking can often be made asap on the same day, but sometimes we simply have to say that we are not able to help due to the late notice.
  • Do you accept all credit cards?Yes.
  • Are there any charges for accepting payment by credit card? Yes, please refer to the Payment Options tab on this site.
  • Are the VHA cars licenced by the appropriate government authorities?Yes. The cars all have the correct Licence requirements and operate under the control of the Taxi Services Commission ( Unlike Uber X which operates illegally ) which looks after all taxis and Hire/Corporate/Chauffeured cars and vans in Victoria. They are all insured and comply with all government and Melbourne Airport requirements.

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